Senior Claims Specialist

Department: Claims
Location: Montreal
Reports To: Vice President, Casualty Claims

Position Summary:

With minimal supervision, handles a wide variety of Casualty claims, including Automobile and General Liability. Assist with other claims as required to support local needs. Reviews reports from adjusters, lawyers and experts with the ultimate goal of determining coverage positions and assessing damages. Expeditious and economical settlements within prescribed authority limits achieved through arranging of and attendance at mediations/settlement meetings. Attends client and broker meetings along with other branch activities as required. Recognized as a technical expert and provides support and assistance with underwriting efforts, as required.

Duties and Responsibilities:

  • Reviews reports from all external sources. Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition.
  • Within prescribed settlement authority, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations for reserves at appropriate level for claims outside of authority level.
  • Identifies and communicates specific claim trends and account and/or policy issues to management, underwriting and risk services. Prepares comprehensive reports as required.
  • Pro-actively manages the case resolution process. Actively participates in market meetings, mediations and arbitrations as well as negotiation discussions within limit of settlement authority.
  • Manages the litigation process through the retention of counsel. Adheres to the litigation guidelines to include budget, bill review and payment.
  • Provides claims marketing services by meeting with brokers, risk managers and reinsurers.

Skills & Qualifications:

  • Bachelors’ and/or advanced degree/diploma (experience may substitute for education)
  • Bilingual, English and French – Verbal and written
  • 7-10 years of related claims experience
  • AMF Quebec Adjusting License, in good standing
  • Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge
  • Functional knowledge of law and insurance regulations in various jurisdictions
  • Demonstrated superior verbal and written communications skills
  • High level of advanced analytical, decision making and negotiation skills

Interested candidates should submit a resume to indicating the job title in the subject line.

Liberty Mutual Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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