Garth Pepper, President of Liberty Mutual Canada, believes several characteristics breed success: a dynamic team culture that embraces a sense of drive and energy; an initiative-taking mentality; an inquisitive mindset and a hunger to succeed.
“A team of individuals possessing these qualities means that everyone is engaged and looking to strengthen and build strategic partnerships with Liberty Mutual Canada’s brokers and insureds,” Garth says.
“This also means the team is looking for more efficient ways of doing business, as well as ways to take ownership of the company’s profitable growth,” he adds. Garth speaks from personal experience, having worked on both the brokerage and insurance company side of the business for more than 25 years, in Canada, the United Kingdom and the United States.
Jessica Seppi, Senior Vice President, Chief Counsel and Chief Compliance Officer, has over 15 years of industry experience with a varied background, including claims, underwriting, in-house legal, compliance and regulatory work.
“My role at Liberty Mutual Canada stretches beyond the company’s overall compliance oversight, and also includes providing legal support and advice, as well as regulatory and strategic advice to all of the underwriting groups, senior management and other corporate departments”, says Jessica. “Providing these services to all of my business clients is key to the overall service we bring to our brokers and insureds.”
Leanne Desai, Vice President, Head of Claims has over 20 years of insurance experience, successfully leading claims teams committed to providing first-in-class service.
Leanne leads a team of claim professionals that are experts in their fields, with in-house lawyers and complex claim specialists experienced in handling claims and litigation in various lines of business and across many jurisdictions. Local authority and collaboration with our underwriting partners allow our claims team to effectively and efficiently manage claims with a commitment to excellent results.
“Our claims team at Liberty is truly dedicated to providing excellent service, ensuring that we are there to deliver on the promise that we sell to our customers and brokers,” says Leanne. “Our claim professionals have the technical expertise needed to service our unique business. They are also empowered to collaborate and build relationships, make decisions and come up with creative solutions to complex claims issues.”
Robert Marsh, Executive Vice President, Commercial Insurance, brings a passion for collaboration and innovation to his role at Liberty Mutual Canada.
“Our Commercial Insurance group is driven to ensure they understand the many challenges facing our brokers and clients,” Robert says. “We focus on forming market leading partnerships by finding holistic solutions that bring together multiple product lines.”
Robert adds “clients and brokers benefit from Liberty Mutual Canada’s entrepreneurial culture, local autonomy over underwriting decisions and can also leverage our affiliation with the broader Liberty Mutual Group.” He adds that Liberty Mutual Canada is very nimble in terms of the way the company transacts business and makes decisions, which makes it stand out from the competition.
Hiring the right people, in the right role, at the right time, is a key area of focus for Sandy Bernier, Senior Vice President, Human Resources.
“People are Liberty Mutual Canada’s greatest asset. Many organizations say this, but this belief is firmly rooted in everything Liberty Mutual Canada does. We have an open, collaborative culture that encourages teamwork and creative thinking and ideas.” Sandy says, “Not only does this play a key role in Liberty Mutual Canada’s strong financial results, but this also makes it an exciting place to work.”
Ongoing learning and career development is something Sandy is passionate about. She adds that, “At Liberty Mutual Canada, we are committed to educating and developing our employees and we have a strong promote-from-within environment that recognizes this.”
When you join Liberty Mutual Canada, you are not just starting a job – you are starting a satisfying and rewarding career. “We look for top talent. Those seeking excellence with drive, passion and energy and with a creative and entrepreneurial mindset” says Sandy.
As CFO of Liberty Mutual Canada, Sunil Motwani’s role is multi-faceted, and includes ensuring the company properly manages both current and upcoming risks. Sunil is well-positioned for this role as the company’s financial steward, having worked in finance and accounting for many years both within Canada and abroad, including nearly 19 years at Liberty Mutual Canada.
His expertise is a huge benefit to both brokers and clients. “Clients rely on us to be there for them and my experience helps us to be forward looking, ensuring we are always adequately capitalized,” Sunil says.
Sunil also works closely with the company’s President on business development. “I know what drives our business, our key performance indicators, and I’m there to alert the senior management team if I see any issues,” he says.
Susan DuHamel, Senior Vice President, Marketing & Business Development, knows that strong, sustainable brands aren’t a product of clever marketing. They are built over time from the experiences that individuals have with a company and its employees every day.
The brokers and clients who do business with Liberty Mutual Canada know what Liberty is famous for: service, expertise, flexibility and creativity. Susan works to ensure that all brokers understand the range of products Liberty Mutual Canada offers and what makes us unique. She’s also focused on showcasing what’s behind the Liberty brand to commercial clients from coast to coast and beyond.
“Liberty Mutual Canada has been very successful since opening its doors in 1993 by concentrating on the art of underwriting, exceptional service and strong relationships,” says Susan. “I am thrilled to play a role in spreading the word out about this gem of a company that has solid fundamentals, a talented team, local authority and the backing of a leading international insurer.”
With a background in both claims and underwriting, Todd Armstrong brings a unique perspective to his role as Executive Vice President of Liberty Mutual Canada’s Specialty Insurance. With this dual background, he encourages his team to understand the practical application of a contract and how it meets the needs of Liberty Mutual Canada’s insureds. “For a broker and insured, contract relevance and certainty is paramount,” Todd explains.
He adds: “We aim to understand the client’s needs first, and then introduce products and solutions that meet those needs, all while placing emphasis on eliminating ambiguities within the language of the contract.”
The end result is peace of mind for brokers when it comes to the placement of insurance with Liberty Mutual Canada. “We give brokers confidence that Liberty Mutual Canada understands the risk and has the expertise to customize coverage to meet the insured’s needs,” Todd says.
After 23 years in the insurance industry, mostly in commercial lines and reinsurance, Walter Fransen, Senior Vice President and Chief Actuary, knows how important the right corporate culture is to the success of an organization. “I’m very impressed with the people and the culture of Liberty Mutual Canada. There is a strong sense of teamwork, collaboration combined with a high degree of professionalism, where everyone is working on a common goal – to exceed our customers’ expectations,” says Walter.
Walter adds, “The actuary’s job is to make sense out of random insurance data, using analytics to find the underlying structure, based on the patterns we observe in the data. The Actuarial team works with claims experience to understand the client’s history, then working together with the underwriters to apply that claims history and understand the current risk profile of the client. This ensures we come up with the right price and solutions for that client, which is critical to the success of the business.”